Privacy Policy

This Privacy Policy explains how Poundback.com, operated by
TMC HEATING & COOLING LLC, collects, uses, and protects your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect information you provide directly to us, including your name, email address, shipping address, billing address, phone number, order details, and payment-related information.

We may also collect certain technical information automatically, such as your IP address, browser type, device information, pages visited, and website usage data.

2. How We Use Your Information

We use your information to process orders, deliver products, provide customer support, send order updates, improve our website, prevent fraud, and comply with legal obligations.

3. Payment Information

Payments are processed through secure third-party payment providers. We do not store your full credit card number or sensitive payment credentials on our website.

4. Order Fulfillment

Because our store offers print-on-demand and embroidered products, your order information may be shared with trusted production and shipping partners only as necessary to produce and deliver your items.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve site performance, remember preferences, analyze traffic, and support marketing or advertising activities.

You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.

6. Sharing Your Information

We do not sell your personal information. We may share information with service providers, payment processors, shipping carriers, production partners, analytics providers, or legal authorities when required.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Your Rights

Depending on your location, you may have the right to access, update, correct, delete, or request a copy of your personal information. You may also request to opt out of certain marketing communications.

9. Email Communications

We may send emails related to your orders, customer service requests, or important store updates. Marketing emails, if used, will include an option to unsubscribe.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external sites.

11. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Business Name: TMC HEATING & COOLING LLC
Website: poundback.com
Email: support@poundback.com
Address: 1025 Lone Palm Avenue, Suite 1G, Modesto, California 95351, United States