Terms of Service

Welcome to Poundback.com. This website is operated by
TMC HEATING & COOLING LLC. By accessing or using our website, you agree to the terms and conditions outlined below.

1. Use of Our Website

You agree to use Poundback.com only for lawful purposes. You may not use our website in any way that could damage, disable, interfere with, or impair the normal operation of the site.

2. Products and Services

Poundback.com offers print-on-demand and embroidered products, including apparel, hats, mugs, accessories, and other custom-style items. Product availability, designs, prices, and descriptions may change at any time without prior notice.

3. Product Information

We make reasonable efforts to display product images, colors, sizes, and descriptions accurately. However, actual colors and details may vary slightly due to screen settings, production methods, or material differences.

4. Orders and Acceptance

When you place an order, you agree that all information provided is accurate and complete. We reserve the right to refuse, cancel, or limit any order if we suspect fraud, incorrect information, pricing errors, availability issues, or policy violations.

5. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated. Payment must be completed at checkout using the available payment methods on our website. Orders will not be processed until payment is successfully confirmed.

6. Production and Shipping

Because many of our products are made to order, production time may be required before shipment. Shipping times may vary depending on product type, destination, carrier service, and order volume.

7. Returns and Refunds

Return and refund requests are handled according to our Returns & Refunds Policy. Custom, personalized, printed, or embroidered products may have specific return limitations unless the item arrives damaged, defective, or incorrect.

8. Intellectual Property

All website content, including text, images, graphics, product designs, logos, and layout elements, is owned by or licensed to Poundback.com and may not be copied, reproduced, modified, or used without written permission.

9. User Content

If you submit reviews, comments, images, or other content to our website, you grant us permission to use, display, and share that content for store operations, marketing, and customer support purposes, unless prohibited by law.

10. Prohibited Activities

You may not attempt to hack, disrupt, reverse engineer, misuse, scrape, copy, or exploit any part of our website. You may not submit false information, harmful files, or content that violates the rights of others.

11. Third-Party Services

Our website may use third-party services for payment processing, order fulfillment, shipping, analytics, advertising, or customer support. These services may have their own terms and policies.

12. Limitation of Liability

To the fullest extent permitted by law, Poundback.com and TMC HEATING & COOLING LLC shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

13. Disclaimer

Our website and products are provided on an “as available” basis. We do not guarantee that the website will always be error-free, uninterrupted, secure, or free from technical issues.

14. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our website after changes are posted means you accept the updated terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business Name: TMC HEATING & COOLING LLC
Website: poundback.com
Email: support@poundback.com
Address: 1025 Lone Palm Avenue, Suite 1G, Modesto, California 95351, United States