Shipping Policy

Thank you for shopping at Poundback.com, operated by
TMC HEATING & COOLING LLC. We are committed to delivering your print-on-demand and embroidered products safely and efficiently.

Order Processing Time

Most orders are processed within 2–5 business days after payment is confirmed. Because our products are made to order, production time may vary depending on product type, order volume, and design complexity.

Shipping Time

After production is completed, estimated delivery time is usually 5–10 business days for orders shipped within the United States.

Total Estimated Delivery Time

The total estimated delivery time, including production and shipping, is typically 7–15 business days. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Area

We currently ship to valid addresses within the United States. Please make sure your shipping address is complete and accurate before placing your order.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available. Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or undeliverable addresses.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will review the issue and work with our production or shipping partners to help resolve the matter.

Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on product type, production location, or fulfillment availability.

Contact Us

If you have questions about shipping or your order status, please contact us:

Business Name: TMC HEATING & COOLING LLC
Website: poundback.com
Email: support@poundback.com
Address: 1025 Lone Palm Avenue, Suite 1G, Modesto, California 95351, United States